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Drain-head trip hazard to public

Reported in the Blocked/Damaged category anonymously at 09:09, Thursday 31 October 2019

Sent to Northamptonshire County Council 1 minute later. ref: 1826105.

I'm writing on behalf of my mother Mrs Jean Rockley of 34 Raunds Road, Stanwick. Mum is 86 and widowed but despite her age is still quite active and manages to get out and about. There is a drain on her driveway and the ground around the drain-head has started to collapse and is causing her concern as it is a trip hazard for both her and any visitors such as neighbours, the postman and deliveries. The drain was installed by the highway agency to prevent rain water flowing off the road and flooding her driveway. This was required after the road had been resurfaced and raised by several inches, possibly over a foot. I've attached several photos showing the damage to the ground around the drain-head. The damage has most likely been caused by frozen water as the drain gets blocked and water overflows. Alternatively the ground has been disturbed by a neighbours tree (shown in the photos), or, a combination of the two. The neighbour owning the tree has requested that it be removed on several occasions but this has been refused by the council on the grounds it enhances the village. Either way would it be possible for the council to inspect the drain and come up with a way forward to minimise any trip hazard please? If I have sent this letter to the wrong department would you be able to advise me of the correct email address so this matter can be investigated in a timely manner.

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Updates

  • Thank you for reporting a fault. We will use the information you have provided to assess and prioritise this fault in accordance with our published response times for fault reports.

    State changed to: Investigating

    Posted by Northamptonshire County Council at 09:10, Thursday 31 October 2019

  • Additional photo

    Posted anonymously at 09:32, Thursday 31 October 2019

  • This report has been assessed and a job for repair has been raised.

    State changed to: Action scheduled

    Posted by Northamptonshire County Council at 11:26, Monday 4 November 2019

  • Thank you for processing this problem quickly. Will we get notification of when the repair will take place so we can minimise our access needs in order to not get in the way of the workers? Thanks in advance, Andy Rockley

    Posted anonymously at 20:32, Monday 4 November 2019

  • Thank you for reporting a fault. We will use the information you have provided to assess and prioritise this fault in accordance with our published response times for fault reports.

    State changed to: Investigating

    Posted by Northamptonshire County Council at 10:08, Tuesday 5 November 2019

  • Thank you for your enquiry. A works order has been raised and this work will be undertaken within the next 28 days.

    Posted by Northamptonshire County Council at 10:47, Tuesday 5 November 2019

  • Thank you for reporting a fault on the highway, the highways team have now resolved the issue.

    State changed to: Fixed

    Posted by Northamptonshire County Council at 13:45, Wednesday 4 December 2019

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