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Rail needed

Reported in the Slabs - Uneven / Damaged / Cracked category anonymously at 21:39, Mon 25 November 2019

Sent to Northamptonshire County Council 2 minutes later. ref: 1862025.

Please can we have a handrail down the steps please. The slabs are uneven and are constantly being covered with leaves which is a safety issue (hiding any hazards and slippy).. It is also dangerous when there is ice, there is nothing to hold onto. These steps are used constantly by elderly and small children.

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Updates

  • Thank you for reporting a fault. We will use the information you have provided to assess and prioritise this fault in accordance with our published response times for fault reports.

    State changed to: Investigating

    Posted by Northamptonshire County Council at 21:40, Mon 25 November 2019

  • Direct response by email to customer.

    Posted by Northamptonshire County Council at 18:11, Wed 27 November 2019

  • Your ref 1862025. Please can we have a handrail the lady that lives in house by these step is in her 90s plus these are used regularly every day by other elderly people. Lots of elderly resident have to walk around the green because they feel unsafe on these steps.

    Posted anonymously at 14:44, Friday 17 January 2020

  • Your ref 1862025. Please can we have a handrail the lady that lives in house by these step is in her 90s plus these are used regularly every day by other elderly people. Lots of elderly resident have to walk around the green because they feel unsafe on these steps.

    Posted anonymously at 16:13, Sunday 19 January 2020

  • Thank you for your enquiry. A Community Steward will investigate any defects with the pavement slabs. In addition to this, if the steps in question are part of the publically maintained footway, with the relevant funding available we can consider including your request for a handrail on our future small works programme. Please be aware that the clearance of fallen leaves, along with other street debris that may be a trip or slip hazard on the footway, is the responsibility of Northampton Borough Council (NBC) and so this particular issue should be reported to streetcare@northampton.gov.uk or telephone 0300 330 7000).

    State changed to: Action scheduled

    Posted by Northamptonshire County Council at 09:04, Monday 20 January 2020

  • Please can you give me an update its has been over 6 months now. Ref 1862025

    Posted anonymously at 14:07, Thursday 21 May 2020

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