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Potholes not repaired as claimed

Reported via desktop in the Potholes / Highway Condition category anonymously at 08:45, Wednesday 5 May 2021

Sent to Northamptonshire Highways less than a minute later. ref: 2707292.

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Redact

Photo of this report zoom

Redact

Potholes reported under case no. 2690115. I was notified yesterday that the highways team has resolved the issue and the status was changed to 'fixed', whereas nothing has in fact been done. Recent photos attached show the potholes still there and now filled with water after recent rain. Thank you.

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Updates

  • Thank you for reporting a fault. We will use the information you have provided to assess and prioritise this fault in accordance with our published response times for fault reports.

    State changed to: Investigating

    Posted by Northamptonshire Highways at 08:46, Wednesday 5 May 2021

  • State changed to: In progress

    Updated by Northamptonshire Highways at 09:52, Wednesday 5 May 2021

  • This report has been assessed and a job for repair has been raised.

    State changed to: Action scheduled

    Posted by Northamptonshire Highways at 09:54, Wednesday 5 May 2021

  • Thank you for reporting a fault. We will use the information you have provided to assess and prioritise this fault in accordance with our published response times for fault reports.

    State changed to: Investigating

    Posted by Northamptonshire Highways at 09:55, Wednesday 5 May 2021

  • This report has been assessed and a job for repair has been raised.

    State changed to: Action scheduled

    Posted by Northamptonshire Highways at 09:55, Wednesday 5 May 2021

  • Thank you for your enquiry and for bringing this matter to our attention. We understand that you have concerns about the condition of the road surface on Stanford Road. We also note, with concern; that you have been informed that the highway defects in this area have been fixed, despite the potholes still being present. We would like to take this opportunity to apologise for the premature closure of that report; this was due to an administrative error. We are pleased to confirm that the problem you have indicated in this location, still has a repair scheduled to resolve it. This should hopefully be completed within a months’ time. Please be assured that you will receive an update once repairs are concluded.

    State changed to: Investigating

    Posted by Northamptonshire Highways at 11:12, Wednesday 5 May 2021

  • Thank you for reporting a fault on the highway, the highways team have now resolved the issue.

    State changed to: Fixed

    Posted by Northamptonshire Highways at 09:45, Thursday 20 May 2021

This report is now closed to updates. You can make a new report in the same location.