Closed
Work awaited to instal kerbing
Reported via desktop in the Verges - Damaged by Vehicles category anonymously at 21:05, Fri 14 May 2021
Sent to Northamptonshire Highways less than a minute later. ref: 2726892.
I refer you previous report 2523660. It was agreed, following a site visit, that a short section of kerb would be installed and the prominent verge section raised. I recall that the work was to be allocated to apprentices and done by the end of march. Can you advise if and when the work has been scheduled. It would be good to recap on what was agreed and I would like to be there when the work commences. Thanks Martyn Eustace
Updates
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Thank you for reporting a fault. We will use the information you have provided to assess and prioritise this fault in accordance with our published response times for fault reports.
State changed to: Investigating
Posted by Northamptonshire Highways at 21:05, Fri 14 May 2021
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Apologies. the work was to be done by the end of May - not March!
State changed to: Open
Posted anonymously at 21:08, Fri 14 May 2021
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State changed to: Closed
Updated by Northamptonshire Highways at 09:55, Mon 17 May 2021
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How can you close this case without giving me the information I requested!! Please advise when this work will be done and let me refer you again to previous report 2523660. It was agreed, following a site visit, that a short section of kerb would be installed and the prominent verge section raised. I recall that the work was to be allocated to apprentices and done by the end of march. Can you advise if and when the work has been scheduled. It would be good to recap on what was agreed and I would like to be there when the work commences. Thanks Martyn Eustace
State changed to: Open
Posted anonymously at 10:23, Mon 17 May 2021
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This report is under further investigation.
State changed to: Under further investigation
Posted by Northamptonshire Highways at 10:24, Mon 17 May 2021
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Thank you for reporting a fault. We will use the information you have provided to assess and prioritise this fault in accordance with our published response times for fault reports.
State changed to: Investigating
Posted by Northamptonshire Highways at 10:50, Mon 17 May 2021
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Thank you for your further comments. We have spoken to our inspector who has advised that, regrettably, due to surmounting safety defects elsewhere on the highways, the date of this installation has been pushed back to June/July. Please be assured that as soon as we can, we will carry out the necessary work and you will receive an update once repairs are concluded. Please accept our apologies for any inconvenience or frustration caused.
State changed to: In progress
Posted by Northamptonshire Highways at 09:36, Tue 18 May 2021
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Thank you for update. Having been given a date for this work to be done it is disappointing to hear that the work, on chasing, has been rescheduled. Can you therefore please keep this matter as 'in progress' until the work is completed. Please advise as soon as you can when scheduled. Thank you
Posted anonymously at 16:54, Fri 21 May 2021
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This report is under further investigation.
State changed to: Under further investigation
Posted by Northamptonshire Highways at 16:54, Fri 21 May 2021
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Thank you for your further comments. Please be assured that the report will be kept open our end. The status will read as 'complete' when we update the Street Doctor with this comment; otherwise it skewers our system. However, the overall status remains as 'works instructed' and will therefore remain a priority on our inspectors systems until the work is complete.
State changed to: In progress
Posted by Northamptonshire Highways at 08:41, Mon 24 May 2021
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Still open, via questionnaire, 09:23, Sat 10 July 2021
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Still open, via questionnaire, 11:04, Thu 22 July 2021
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Please read back over this long running case which started at the beginning of this year. This work was due to be done by the end of March and then was delayed but rescheduled for June/July. It is now August and the temporary measures put in place by residents are now damaged, requiring proper repair urgently. Can you please advise when this work will be done and ensure this case remains open until completed. Thanks Martyn
Posted anonymously at 18:28, Sun 8 August 2021
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This report is under further investigation.
State changed to: Under further investigation
Posted by Northamptonshire Highways at 18:28, Sun 8 August 2021
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State changed to: In progress
Updated by Northamptonshire Highways at 06:30, Mon 9 August 2021
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Thank you for advising that this work is in progress. However, since the meeting on site early this year, when discussions were held about the detail of the work to be done, we have had two completion dates; firstly end May which was then, on chasing, delayed until end July. Can you therefore advise if this work is now imminent and what are the dates scheduled for completion. As mentioned before, I would like to be present when the work is carried out to ensure that it is in line with discussions with your engineers at the start of the year. Thanks
Posted anonymously at 09:57, Wed 11 August 2021
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This report is under further investigation.
State changed to: Under further investigation
Posted by Northamptonshire Highways at 09:58, Wed 11 August 2021
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State changed to: In progress
Updated by Northamptonshire Highways at 10:17, Wed 11 August 2021
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Thank you for your information that this work is in progress. However, as requested before, I would like to understand how and when this job will be carried out. The site visit at the start of the year discussed a solution but I am concerned that the ideas discussed, and specific work agreed to be done on the kerb, may now be forgotten. Can you let me have the information requested. Thanks and I appreciate the scheduling of the work shortly.
Posted anonymously at 09:11, Tue 17 August 2021
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This report is under further investigation.
State changed to: Under further investigation
Posted by Northamptonshire Highways at 09:12, Tue 17 August 2021
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Due to pandemic and illness these works have been unfortunately delayed. These will be completed in next 6 months
State changed to: In progress
Posted by Northamptonshire Highways at 10:43, Wed 18 August 2021
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Can you please advise how I can access your complaints procedure to register my dismay that after two failures to do this work after successive completion dates, there is now another proposed delay of 6 months.
Posted anonymously at 12:11, Wed 18 August 2021
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This report is under further investigation.
State changed to: Under further investigation
Posted by Northamptonshire Highways at 12:12, Wed 18 August 2021
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Please can you respond to my previous message on 18th August: Can you please advise how I can access your complaints procedure to register my dismay that after two failures to do this work after successive completion dates, there is now another proposed delay of 6 months. Thank you
State changed to: Investigating
Posted anonymously at 17:44, Fri 27 August 2021
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We are sorry to hear of dissatisfaction with the further delay to the planned works and understand you wish to escalate this matter further. Please email complaints@kierwsp.co.uk. Thank you.
State changed to: In progress
Posted by Northamptonshire Highways at 08:45, Tue 31 August 2021
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As part of a system review we have noted that this report has remained open and we have now closed the report to future updates.
If for any reason you believe that the report should not have been closed please raise a new report.
Please provide the old reference number and an explanation as to why you believe the report should not have been closed so we can investigate this further.
State changed to: Closed
Posted by Northamptonshire Highways at 13:54, Tue 21 March 2023
This report is now closed to updates from the public. You can make a new report in the same location.