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Drain overflowing

Reported via mobile in the Blocked/Damaged category anonymously at 19:49, Tuesday 20 July 2021

Sent to Northamptonshire Highways less than a minute later. ref: 2878678.

Water is coming up from the drain following downpour. Drain on opposite side of the road is also blocked.

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Updates

  • Thank you for reporting a fault. We will use the information you have provided to assess and prioritise this fault in accordance with our published response times for fault reports.

    State changed to: Investigating

    Posted by Northamptonshire Highways at 19:49, Tuesday 20 July 2021

  • State changed to: In progress

    Updated by Northamptonshire Highways at 11:34, Thursday 22 July 2021

  • This report has been assessed and a job for repair has been raised.

    State changed to: Action scheduled

    Posted by Northamptonshire Highways at 11:36, Thursday 22 July 2021

  • Thank you for reporting a fault. We will use the information you have provided to assess and prioritise this fault in accordance with our published response times for fault reports.

    State changed to: Investigating

    Posted by Northamptonshire Highways at 11:40, Thursday 22 July 2021

  • This report has been assessed and a job for repair has been raised.

    State changed to: Action scheduled

    Posted by Northamptonshire Highways at 11:40, Thursday 22 July 2021

  • Thank you for your enquiry and for bringing this matter to our attention. We understand that you have concerns about the condition of the drainage on Hillcrest Avenue. We note with regret, that you feel they are blocked, water is coming up and causing potential flooding issues. We have carried out an assessment of the problem and are pleased to confirm that the issue you have indicated in this location, has a works order to investigate, clean and test the gully. This should hopefully be completed within a months’ time. Please be assured that you will receive an update once repairs are concluded.

    State changed to: In progress

    Posted by Northamptonshire Highways at 09:36, Friday 23 July 2021

  • FYI this it the drain outside of 24 Hillcrest Avenue; during periods of heavy rain the water from the up-stream drains comes up out of this drain cover - I suspect the system is blocked 'downstream' of this particular drain causing it to back up and overflow back out of the drain. Picture taken 20/7/21. Pleased to hear investigation is scheduled.

    Posted anonymously at 13:23, Friday 23 July 2021

  • This report is under further investigation.

    State changed to: Under further investigation

    Posted by Northamptonshire Highways at 13:23, Friday 23 July 2021

  • Thank you for your further comments and further pictures. Unfortunately, due to the number of outstanding works orders, we cannot commit to bringing the works order forward in the programme. Whilst we appreciate and sympathise with your comments, the current timeframe we have is that work is to be commence within a month from the 23rd of July. In some cases, we are able to attend before this prospective time; however, at this time, we have no further information other than the timeframe given above.

    State changed to: In progress

    Posted by Northamptonshire Highways at 08:54, Monday 26 July 2021

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