Back to all reports

Previously reported 2955792

Reported via desktop in the Restricted Visibility / Overgrown / Overhanging category anonymously at 15:40, Friday 27 August 2021

Sent to Northamptonshire Highways less than a minute later. ref: 2963012.

Shame there is no option to reply to the previous report.

Perhaps it would be helpful to meet our staff on site to show you the damaged cable as it is likely to have been taken down/ tied up by the engineer for safety but I can guarantee that the tree has caused the cable to snap and cut our customers off from their alarm system. I have added a photo showing the tree with the nearby pole and the cable in-tact running through it - this is from google maps so the cable must have now been removed.

We are unable to continue with the repair as long as this tree is in this location. Attached is also a snip of the quote from Tunstall explaining why they are not able to repair our cables due to the tree in the way.

RSS feed of updates to this problem Receive email when updates are left on this problem.

Updates

  • Thank you for reporting a fault. We will use the information you have provided to assess and prioritise this fault in accordance with our published response times for fault reports.

    State changed to: Investigating

    Posted by Northamptonshire Highways at 15:40, Friday 27 August 2021

  • Thank you for your enquiry and for bringing this matter to our attention. We can confirm that an update will be provided for this report within the next 7 working days, this is currently being investigated. Please accept our sincere apologies for the delay and thank you for your continued patience and understanding.

    State changed to: Under investigation - Highways Act

    Posted by Northamptonshire Highways at 10:56, Friday 3 September 2021

  • Hi there.

    Is there any update to this please as we have a customer with no alarm system and our contractor Tunstall waiting to repair the cable - they cannot do this until the tree has been removed.

    Thanks,

    Nic

    State changed to: Investigating

    Posted anonymously at 14:45, Thursday 30 September 2021

  • This report is under further investigation.

    State changed to: Under further investigation

    Posted by Northamptonshire Highways at 14:45, Thursday 30 September 2021

  • Thank you for your further enquiry. We understand that you have concerns about the condition of the vegetation on Marlow Road; specifically that the tree outside number 51 and 52 needs to be removed in order to replace an overhead cable. We appreciate your concerns and can confirm that the vegetation in this area is programmed to be removed, in the next week. Thank you for your patience and understanding.

    State changed to: In progress

    Posted by Northamptonshire Highways at 11:28, Friday 1 October 2021

  • My apologies, the timescale should read within the next 21 days. Furthermore, the tree will NOT be removed but attended to, in line with the recommended specifications. Thank you for your patience and understanding.

    Posted by Northamptonshire Highways at 11:52, Friday 1 October 2021

  • Good morning,

    Is there any update to this issue please?

    Our scheme is still down at the moment and my colleague reported on Thursday of last week that there has been no change.

    Thanks,

    Nic

    Posted anonymously at 08:32, Tuesday

  • This report is under further investigation.

    State changed to: Under further investigation

    Posted by Northamptonshire Highways at 08:33, Tuesday

Provide an update

Your information will only be used in accordance with our privacy policy

Next: Tell us about you

or No personal details will be stored, and you will not receive updates about this report.

Your update

Tell us about you

Do you have a FixMyStreet password?