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Heavy rain causes fooding in house

Reported via desktop in the Blocked/Damaged category anonymously at 07:34, Tue 28 September 2021

Sent to Northamptonshire Highways less than a minute later. ref: 3028880.

This is an ongoing issue. When there is heavy rain we get flooding into our basement (15 High Street). There have been numerous attempts to resolve this issue. I believe that the drains need inspecting for damage that will result in water escaping and eventually entering our property.

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Updates

  • Thank you for reporting a fault. We will use the information you have provided to assess and prioritise this fault in accordance with our published response times for fault reports.

    State changed to: Investigating

    Posted by Northamptonshire Highways at 07:35, Tue 28 September 2021

  • During prolonged and sometimes heavy rain yesterday the basement flooded again - over 2 hours we wet vacuumed approximately 150 litres of rainwater out of the basement. We called the emergency line and 2 people attended to look at the drains. They agreed that the situation needs to be resolved and also took photos. One of the team had attended the situation when reported earlier in the year and was surprised that the issue was not yet solved. We did notice that there we very few rain drains on our side of the street and so the water is not being removed as it should be. This is a very concerning issue - we are not just experiencing a bit of damp. The amounts of water involved mean that we cannot leave the house unattended during wet weather.

    The water entry is definitely rain as the flooding is only during rain storms.

    Somehow excessive amounts of water are getting into my house.

    This needs investigation as a matter of urgency

    Posted anonymously at 09:45, Wed 29 September 2021

  • Direct and Ongoing Communications With Customer

    State changed to: Under investigation - Highways Act

    Posted by Northamptonshire Highways at 08:48, Thu 30 September 2021

  • Environmental Agency stated not theirs as NO waterways around this area - last flooded on Saturday 1.45 to 3.00pm after heavy rains, like a tap. A soakaway was compelted but storm drains have not been checked out - potentially not enough capacity to take water away as no Storm Drain on this side (near 15)

    State changed to: Investigating

    Posted anonymously at 13:07, Mon 4 October 2021

  • This report is under further investigation.

    State changed to: Under further investigation

    Posted by Northamptonshire Highways at 13:08, Mon 4 October 2021

  • State changed to: Investigating

    Posted anonymously at 13:08, Mon 4 October 2021
    Moderated by Northamptonshire Highways at 15:57, Mon 4 October 2021

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