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Raised Metal Grates - Trip Hazard

Reported via desktop in the Obstruction (Not Vegetation) category anonymously at 16:55, Thu 18 November 2021

Sent to Northamptonshire Highways less than a minute later. ref: 3131459.

The metal grates around the bottom of the trees behind the bus stop have become raised due to the tree roots. Can these be assessed and either removed or refitted as they are causing a trip hazard on the pavement.

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Updates

  • Thank you for reporting a fault. We will use the information you have provided to assess and prioritise this fault in accordance with our published response times for fault reports.

    State changed to: Investigating

    Posted by Northamptonshire Highways at 16:56, Thu 18 November 2021

  • State changed to: In progress

    Updated by Northamptonshire Highways at 11:59, Fri 19 November 2021

  • This report has been assessed and a job for repair has been raised.

    State changed to: Action scheduled

    Posted by Northamptonshire Highways at 12:00, Fri 19 November 2021

  • Thank you for reporting a fault. We will use the information you have provided to assess and prioritise this fault in accordance with our published response times for fault reports.

    State changed to: Investigating

    Posted by Northamptonshire Highways at 12:02, Fri 19 November 2021

  • This report has been assessed and a job for repair has been raised.

    State changed to: Action scheduled

    Posted by Northamptonshire Highways at 12:05, Fri 19 November 2021

  • Thank you for your enquiry. We understand you have concerns about a trip hazard in this area. We are pleased to confirm the defects that meet the specifications for remedial work will be attended to within the next 6 months. Please be assured you will receive an update when the work is complete.

    State changed to: In progress

    Posted by Northamptonshire Highways at 13:19, Fri 19 November 2021

  • We had raised a works order to grind the roots down, so the metal grates could sit flush to the flush to the footway surface. However, unfortunately, we cannot grind the roots without removing the tree completely. We are currently assessing options; however, if you want any further information, please call David Coleman on 01604 883400, Monday to Friday, 8.30 to 17.00. Thank you for your patience and understanding.

    Posted by Northamptonshire Highways at 12:31, Mon 29 November 2021

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