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Kerb stone missing damaged

Reported via desktop in the Damaged/Loose category anonymously at 13:23, Wed 1 December 2021

Sent to Northamptonshire Highways less than a minute later. ref: 3153479.

Customer tripped on the kerb due to broken kerb stone fell has a black eye and concussion is outside 158 Minerva way Wellingborough Customer wants this investigating and fixed as to GP who advised that she was very lucky she had not lost her eye customer will upload photos , CSC sent liability form out

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Updates

  • Thank you for reporting a fault. We will use the information you have provided to assess and prioritise this fault in accordance with our published response times for fault reports.

    State changed to: Investigating

    Posted by Northamptonshire Highways at 13:24, Wed 1 December 2021

  • My mother fell over on the uneven/broken pavement and unfortunately fell into the cut down bushes shown in the photos. She smacked her head off one of the stumps, and has a black eye and a head wound due to this. She was rushed to the local doctors surgery and was seen by a nurse who told her was told she was lucky in this situation, as she could of potentially lost her eye sight as a result of this awful incident. My mother suffers from surgery damage on her chest and lymphedema in her left arm, which affects her daily life. She is now suffering from these issues even worse now as the fall has impacted these. She is struggling to move without being in agony. This accident has affected her physically and mentally. Not only are we putting in a complaint due to the unsafe path/curb, but we are putting in a complaint about the poorly cut down bushes. These should be dug out to prevent further accidents.

    Posted anonymously at 13:50, Wed 1 December 2021

  • State changed to: In progress

    Updated by Northamptonshire Highways at 12:47, Thu 2 December 2021

  • This report has been assessed and a job for repair has been raised.

    State changed to: Action scheduled

    Posted by Northamptonshire Highways at 12:48, Thu 2 December 2021

  • Thank you for your enquiry. We appreciate you have concerns about the kerb on Minerva Way. We have inspected and a repair will be made within the next month.

    State changed to: In progress

    Posted by Northamptonshire Highways at 10:24, Fri 3 December 2021

  • Thank you for reporting a fault on the highway, the highways team have now resolved the issue.

    State changed to: Fixed

    Posted by Northamptonshire Highways at 06:25, Thu 23 December 2021

This report is now closed to updates. You can make a new report in the same location.