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Loose and uneven kerbs.

Reported via desktop in the Damaged/Loose category by David Rose at 21:38, Saturday 21 January 2023

Sent to Northamptonshire Highways less than a minute later. ref: 4157635.

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The kerbs are loose out side no 269 Stamford Road, Kettering. My Daughter is disabled and has fallen due to the loose step while exiting my car after I collected her from overnight dialysis at 06:10.

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Updates

  • Thank you for reporting a fault. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.

    State changed to: Investigating

    Posted by Northamptonshire Highways at 21:39, Saturday 21 January 2023

  • Investigation: Completed (Defect Found), Defect Repair: Not Started - Firstly, we are sorry to hear about your daughter falling in the area. The carriageway defect doesn’t meet the criteria for an urgent repair, however based on the new information we have received, we have carried out an assessment and can confirm that a C permanent repair will be carried out in the next six months and you will receive an update once repairs have been completed. Usually, these defects are tended to within 13 weeks' time.

    Posted by Northamptonshire Highways at 08:12, Wednesday 1 February 2023

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    Hi. Although your engineers have marked up some of the kerbs the one near to where my Daughter gets in and out of my car hasn’t been marked, is loose and rocks when you step onto it.

    Posted by David Rose at 18:13, Sunday 12 February 2023

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    Hi. This issue remains and is getting worse. I collected my Daughter to go to a hospital appointment today, I had to stop her from tripping up on the loose kerb again. This is a serious risk to public health and safety and needs to now be dealt with. Thank you.

    Posted by David Rose at 21:12, Monday 5 June 2023

  • Hi it’s now over 23 weeks since I reported this defect which was going to be fixed within 13 weeks. When I can I expect for you to take your responsibilities seriously please?

    Posted anonymously at 19:52, Friday 14 July 2023

  • Thank you for providing an update. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.

    Posted by Northamptonshire Highways at 19:52, Friday 14 July 2023

  • Investigation: Completed (Defect Found), Defect Repair: Not Started - Whilst we aim to attend within 13 works, sometimes, due to circumstances beyond our control, this is not possible, for which we apologise. We can confirm that works will be completed by the 2nd of August.

    Posted by Northamptonshire Highways at 09:26, Monday 17 July 2023

  • Investigation: Completed (Defect Found), Defect Repair: Scheduled

    State changed to: Action scheduled

    Posted by Northamptonshire Highways at 09:18, Friday 21 July 2023

  • Investigation: Completed (Defect Found), Defect Repair: Ongoing

    State changed to: In progress

    Posted by Northamptonshire Highways at 11:22, Tuesday 25 July 2023

  • Investigation: Completed (Defect Found), Defect Repair: Completed (Work Completed)

    State changed to: Fixed

    Posted by Northamptonshire Highways at 05:59, Wednesday 26 July 2023

This report is now closed to updates. You can make a new report in the same location.