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Cranford Road bus stop shelter

Reported via Android in the Shelter Damaged category by Peter Middleton at 19:27, Fri 8 September 2023

Sent to Northamptonshire Highways less than a minute later. ref: 4974062.

Shelter damaged.

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Updates

  • Thank you for reporting a fault. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.

    State changed to: Investigating

    Posted by Northamptonshire Highways at 19:27, Fri 8 September 2023

  • Investigation: Ongoing - Good morning.
    Thank you for reporting this. Our Control Hub have been notified and will inspect the site and make it safe and I have added it to our Maintenance List to be fixed.
    Vicky-rose

    For more information about our services, please visit https://www.northnorthants.gov.uk/ parking-roads-and-transport
    You can also keep up to date on highways by following us on Facebook and Twitter @nnchighways

    Posted by Northamptonshire Highways at 22:25, Thu 14 September 2023

  • Still not fixed. Very disappointing.

    Perhaps the bus company would like to brush up on the "broken windows" theory and its relationship to increased vandalism?

    Posted by Peter Middleton at 20:56, Fri 6 October 2023
    Still open, via questionnaire

  • Thank you for providing an update. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.

    Posted by Northamptonshire Highways at 20:56, Fri 6 October 2023

  • Nearly two months now. Damage getting worse and still no sign of a repair.

    Posted by Peter Middleton at 18:38, Sat 4 November 2023
    Still open, via questionnaire

  • Investigation: Ongoing - Good morning.
    Thank you for reporting this. Our Control Hub have been notified and will inspect the site and make it safe and I have added it to our Maintenance List to be fixed.
    Vicky-rose

    For more information about our services, please visit https://www.northnorthants.gov.uk/ parking-roads-and-transport
    You can also keep up to date on highways by following us on Facebook and Twitter @nnchighways

    Posted by Northamptonshire Highways at 10:09, Wed 8 November 2023

  • Yet another month begins with no repair. Passengers huddle in the cold and rain with a gaping hole in the canopy wall that slowly gets bigger. Repeated promises but no action on repair. The system is broken, not just the equipment and infrastructure.

    Posted by Peter Middleton at 04:09, Sun 3 December 2023

  • Thank you for providing an update. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.

    Posted by Northamptonshire Highways at 04:10, Sun 3 December 2023

  • Investigation: Ongoing - I am so sorry to hear that has still not been repaired...I have been in contact with our Maintenance team to find out what is happening. as soon as we receive a reply we will get back to you.

    Kind Regards

    Vicky-Rose

    Good morning.
    Thank you for reporting this. Our Control Hub have been notified and will inspect the site and make it safe and I have added it to our Maintenance List to be fixed.
    Vicky-rose

    For more information about our services, please visit https://www.northnorthants.gov.uk/ parking-roads-and-transport
    You can also keep up to date on highways by following us on Facebook and Twitter @nnchighways

    Posted by Northamptonshire Highways at 16:14, Fri 8 December 2023

  • THREE MONTHS since I reported this damage, amd nothing done. The hole in the perspex is now doubled in size, and a large piece of it is lying on the pavement in Spinney Road.

    Please repair this NOW! Passengers are getting cold and wet.

    Posted by Peter Middleton at 07:17, Tue 19 December 2023

  • Thank you for providing an update. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.

    Posted by Northamptonshire Highways at 07:17, Tue 19 December 2023

  • Investigation: Ongoing - I am so sorry to hear that has still not been repaired...I have been in contact with our Maintenance team to find out what is happening. as soon as we receive a reply we will get back to you.

    Kind Regards

    Vicky-Rose

    Good morning.
    Thank you for reporting this. Our Control Hub have been notified and will inspect the site and make it safe and I have added it to our Maintenance List to be fixed.
    Vicky-rose

    For more information about our services, please visit https://www.northnorthants.gov.uk/ parking-roads-and-transport
    You can also keep up to date on highways by following us on Facebook and Twitter @nnchighways

    Posted by Northamptonshire Highways at 11:47, Tue 19 December 2023

  • A half a dozen cones appeared around the broken area just before Xmas. They're still there (and totally useless). No sign of any repairs yet. Four months now, and not sign of a replacement. A simple piece of perspex that would have helped keep so many passengers warm and dry while they waiting for their bus.

    I'm sure the shareholders are receiving their dividends in good time though.

    Posted by Peter Middleton at 17:02, Tuesday 23 January 2024

  • Thank you for providing an update. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.

    Posted by Northamptonshire Highways at 17:02, Tuesday 23 January 2024

  • Investigation: Ongoing - Good Afternoon,

    I understand you're frustration, but we have had a high volume of repairs that we have been working through. Please know that this is not an excuse and we deeply apologise for the length of time you have had to wait but I been in contact with our maintenance team and they have assured me they are currently working on the details of your shelter and once that has been finalised they will start work to repair your shelter. Again apologies for the wait but thank you for your patience.

    Kind Regards
    Vicky-Rose

    Good Afternoon,

    Our teams have been out and taped up the hole as a temporary measure until this can be permanently rectified, which may be some time as there is a backlog of works, though it is on the list.
    -------------------------------------------------
    Good Afternoon, Our maintenance team said that it is currently on the list that is due for repairs and our control hub will be out to take away the Perspex off the floor.

    Kind Regards
    Vicky-Rose

    I am so sorry to hear that has still not been repaired...I have been in contact with our Maintenance team to find out what is happening. as soon as we receive a reply we will get back to you.

    Kind Regards

    Vicky-Rose

    Good morning.
    Thank you for reporting this. Our Control Hub have been notified and will inspect the site and make it safe and I have added it to our Maintenance List to be fixed.
    Vicky-rose

    For more information about our services, please visit https://www.northnorthants.gov.uk/ parking-roads-and-transport
    You can also keep up to date on highways by following us on Facebook and Twitter @nnchighways

    Posted by Northamptonshire Highways at 12:32, Friday 26 January 2024

  • Well, The warning cones around the broken window have now been removed - as has the entire window! Consequently, the children and elderly people who shelter from the elements there while they await their buses are even MORE exposed to the elements.

    This simple report is turning into a saga of lethargy and incompetence.

    Posted by Peter Middleton at 09:32, Wednesday 31 January 2024

  • Thank you for providing an update. Officers will now investigate the concerns and this may take up to 5 working days. If you believe that your concerns are urgent then please phone us.

    Posted by Northamptonshire Highways at 09:33, Wednesday 31 January 2024

  • Investigation: Ongoing - Good Afternoon,

    Our Control Hub have been out to inspect the site and make safe and the stop has been added to our maintenance list.

    Please be aware that the process for replacing any damaged infrastructure should be no longer than 24 weeks, however levels of demand will affect these timescales.
    ------------------------------------------------------------------------------------------------------------------------------------------------

    Good Afternoon,

    I understand you're frustration, but we have had a high volume of repairs that we have been working through. Please know that this is not an excuse and we deeply apologise for the length of time you have had to wait but I been in contact with our maintenance team and they have assured me they are currently working on the details of your shelter and once that has been finalised they will start work to repair your shelter. Again apologies for the wait but thank you for your patience.

    Kind Regards
    Vicky-Rose
    --------------------------------------------------------------------------------------------------------------------------------------------------

    Good Afternoon,

    Our teams have been out and taped up the hole as a temporary measure until this can be permanently rectified, which may be some time as there is a backlog of works, though it is on the list.
    -------------------------------------------------
    Good Afternoon, Our maintenance team said that it is currently on the list that is due for repairs and our control hub will be out to take away the Perspex off the floor.

    Kind Regards
    Vicky-Rose

    I am so sorry to hear that has still not been repaired...I have been in contact with our Maintenance team to find out what is happening. as soon as we receive a reply we will get back to you.

    Kind Regards

    Vicky-Rose

    Good morning.
    Thank you for reporting this. Our Control Hub have been notified and will inspect the site and make it safe and I have added it to our Maintenance List to be fixed.
    Vicky-rose

    For more information about our services, please visit https://www.northnorthants.gov.uk/ parking-roads-and-transport
    You can also keep up to date on highways by following us on Facebook and Twitter @nnchighways

    Posted by Northamptonshire Highways at 17:42, Monday 5 February 2024

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